Steno

Tech Support Specialist

Steno

Remote, US

March 14, 2022

Steno was founded in Los Angeles in 2018. We are a quickly growing legal technology startup with a straightforward core purpose: to improve the litigation process. Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant.

Steno has grown from just nine employees in Los Angeles to more than 120 across the nation and works fully remote in the last year. Our team is incredibly diverse and has a unique blend of law, technology, operations, and finance backgrounds. Though not many of us have met in person, we are a cohesive team that has produced outstanding results in just a short time.

Steno developed a new style of deferred litigation financing called DelayPay and Steno Connect, a web-based videoconferencing platform specifically designed for remote depositions and bench trials. And, to top it off, we are growing as a major court reporting agency in several major US markets.

On a regular basis, you’ll be:


  • Providing live/on-camera technical, video, and audio support during remote depositions, troubleshooting audio and video issues for our clients in real time.

  • Organizing all documents needed for virtual depositions.

  • Ensuring that clients are comfortable using the platform (StenoConnect) and answering any technical questions as they arise.

  • Speaking to clients and being assertive, professional, and courteous.

  • Quickly learning multiple online platforms and keeping up to date with processes (and sometimes, dealing with ambiguity.) Flexibility is key!

  • Providing exceptional and hospitable customer service before, during, and after depositions to ensure our clients are receiving white-glove service anytime they need it.



Our Team:


  • Our team (AKA, the “Vid-Squad”) includes people from a variety of backgrounds, ranging from film and television production, IT, retail, and the restaurant industry.

  • The Vid-Squad is a highly reliable team, with senior teammates who help make sure the metaphorical “ship” (known as “Space Yachty”) runs smoothly.

  • Employees that shine in this role are people who are patient and perform well under pressure, are multi-taskers and comfortable wearing multiple hats, and overall good communicators. If you’re not comfortable commanding a (virtual) room, this job is not for you.



VIDEO TEAM


  • Steno is actively looking for Virtual Tech Assistants (AKA Video Specialists) to join our Winning Team!

  • Our Video Specialists. If you’re passionate about technology, tech-savvy, and enjoy working directly with clients, this is the job for you!

  • Our Video Specialists provide live technical support and excellent customer service for our Clients on deposition day using our Steno Connect platform.

  • Operating with a hospitality mindset, sometimes under pressure, is critical to ensuring all of our clients have everything they need to have a successful deposition.

  • All Video Specialists get comprehensive, on-the-job training to become familiar with the deposition process and Steno’s unique service processes.

You’re gonna crush it if:


  • You have 2+ of Technical Support experience

  • You have 2+ years of Customer Service experience

  • You have 2+ years of experience with video/audio conferencing

  • You can coordinate many moving parts comfortably in a high-stress environment

  • You are comfortable using multiple technologies and can quickly pick up new skills

  • You are highly attentive, detail-oriented, and organized

  • You have a minimum of 20 hours of availability Monday – Friday. More specifically, you must have full availability, at least three days a week.

  • You have the desire to work with a fast-paced and quickly growing tech startup, and you are enthusiastic about the opportunity for growth within the company

  • If you have experience in the court reporting or legal industry or with a start-up, that is a plus!