International, Anywhere; 100% Remote (at least 4 hours overlap with the Montreal workday, currently UTC-5)
March 25, 2022
Nathan James is seeking an eCommerce Specialist to join our Sales team and help maintain consistent and accurate product information across our website and retail partners. They will play a key role in communicating with retailer partners, updating and enhancing merchandising content and onboarding new products to retailer sites in support of our goal of 50% YoY growth for the next four years.
People-first company, design-first home.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.
Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career
About the Role:
As an eCommerce Specialist, your goal will be to continuously improve and optimize the customer experience for Nathan James products to ultimately drive conversion and grow sales.
Your primary responsibilities will include:
Coordinating promotions, pricing changes, and issue escalations to retail partners
Actively seeking out issues within PDP content and working to resolve them by submitting tickets in retailer portals before they impact sales
Uploading and monitoring enhanced content on retailer sites, such as product videos and Amazon A+ content
Onboarding new products to retailer sites twice a year, and onboarding the Nathan James catalog to new retailer partners as needed
Implementing Shopify updates
In this role you will partner closely with the Sales Coordinator and eCommerce Account Managers. You will also have the opportunity to work with our Digital Marketing team to assist with tasks that will improve campaign performance, such as keyword research.
It will be expected that you are proactive during training and learn quickly. In your first month you will jump into auditing of retailer sites and familiarize yourself with the catalog and retailer partners of Nathan James. Once fully up-to-speed (2-3 months), you will begin communicating with retail buyers and assist with onboarding during our next wave of new product launch.
We understand, now more than ever, that time is finite. That’s why with everything we work toward, we try to solve for happiness. Happiness means a lot of different things to different people, so we put in the work that goes into building an inclusive and supportive place for you to do the best work of your career. Our values and our benefits are designed to support a healthy relationship with your work. Our operating values provide the framework we use in building a happy and resilient organization.
We also understand working for Nathan James isn’t the main function of your life, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work.
That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.
We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. This gives us all the chance to amplify our voices to achieve our goals. We focus on what we’re solving for, so we don’t create barriers or expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.
When you join the Nathan James team, you can expect a thorough, but mindful onboarding process with ramp-up time to learn. You can expect to give and provide direct feedback. You can expect minimal meetings. You can expect to work with smart and good people. You can expect to be counted on. Most importantly, you can expect to do the best work of your career here.
We’d love to hear from you if the below describes you!
A passion for eCommerce and web retail merchandising: You have a strong understanding of who the eCommerce customer is and are constantly searching for opportunities to improve the customer experience.
Experience with retailers such as Amazon, Wayfair, or Walmart: eCommerce merchandising terms and strategies are not foreign to you.
Technically proficient: You have used web-based software in the past and are familiar with database management tools like Excel and/or Airtable.
Documentation and writing skills: You are capable of implementing a set of guidelines, and documenting and implementing processes where none exist.
Ownership mindset: You learn quickly, are proactive, and communicate openly when issues arise and actively seek out self-improvement.
Flexibility is a strength of yours: You can adapt and reprioritize effectively when faced with new tasks.
Resourcefulness: You are able to be persistent in the absence of definition and can solve problems and find solutions in gray areas.
On a granular level, we’re looking for:
A minimum of 1 year in a Site Merchandising, Account Management, or other eCommerce-related role (Bonus if it’s in Home Goods)!
Experience with managing and prioritizing your own projects and workday in a previous role
You may have a degree or you might not, that’s not what we’re looking for. We care about what you can do and how you do it.
For this role, we do require that your normal workday has at least 4 hours overlap with the Montreal workday (currently UTC-5) without impinging on your personal/family life. Our salaries are competitive for similar roles based in the country you will be working from.
This is a remote role since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.
Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.
If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!
Benefits & Perks:
Our benefits aim to support a life well-lived, both at and away from work.
With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.
How to Apply:
Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.
We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.
If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview. Our interviews are all remote by video chat, with your future colleagues, on your schedule.
We aim to make an offer and have this person start by the end of June.
We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.