March 14, 2022
Do you have the ability to establish and maintain strong relationships with clients and team members? Can you read and interpret data to produce solid, effective and meaningful strategies that impact the bottom line? Are you comfortable overseeing and managing performance and service quality in order to guarantee customer satisfaction? Then this could be the opportunity that you’ve been looking for.
Sutherland, a group of driven and hard-working individuals focused on delivering exceptional service to our customers and our customer’s customers, is seeking a reliable and detail-oriented Quality Analyst who can thrive in a fast-paced environment to join us.
In this position, you will play a key role in understanding client needs, resolving issues and meeting expectations. This will include overseeing and managing performance and service quality as well as relaying important information to management through the development of timely and accurate reports.
To qualify, you should possess:
Experience with process documentation
Background working with MS Office, with advanced-level knowledge of Excel
The ability to pro-actively develop trust and professional rapport with employees and team members
Strong analytical skills that includes the ability to interpret data, identify trends, and make suggestions for improvements
Effective verbal and written communication skills
In return, we offer:
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Requirements to work from home:
Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.
A computer with:1.6 Ghz Dual Core processor (the faster the processing environment, the better)
2 GB RAM
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
2 – 20 inch monitors
A headset to use for training and meetings that is/has:USB
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.