Human Resources Generalist



March 23, 2022

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to Show the World a Better way to Outsource.

What does this mean?

We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Salary: $75,000 – $85,000


  • Administer company benefits and compensation strategies

  • Gather data and provide recommendations on changes to benefit programs and policies

  • Manage benefits brokers relationships

  • Compile, maintain, and distribute HR metrics and provide complex reporting functions

  • Help create equitable pay structures including, but not limited to salaries, bonuses, etc

  • Create and maintain job descriptions

  • Conduct wage and salary surveys gathering current market values

  • Enroll employees in eligible benefit packages and process qualifying life events

  • Facilitate leave of absence requests such as but not limited to: FMLA, personal, and medical while complying with state and government laws

  • Serve as the point person to resolve any benefit or compensation related inquiries


  • A minimum of 5 years of HR experience

  • Bachelor’s degree or commensurate experience

  • Must have compensation and benefits experience

  • Experience in employee relations, total rewards, immigration, and compliance is a plus

  • Strong attention to detail

  • Excellent organizational and analytical skills

  • Exceptional written and verbal communication skills

  • Previous experience with ADP is highly preferred