Nathan James

Customer Happiness Agent

Nathan James

International, Anywhere; 100% Remote

March 14, 2022

Nathan James is looking for a Customer Happiness Agent to join our team and embrace our mission of providing best-in-class service by helping us curate experiences that our customers find rare and refreshing.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

For this role, we’re looking for:

  • A minimum of two years of experience in similar customer-facing roles

  • A minimum of one year of experience communicating with customers through phone and email channels

This role requires that you are able to work an 8-hour Eastern Time Zone shift from Sunday to Thursday. We are looking for someone who is able to cover shifts within one of the following time periods:

  • 9 am – 7 pm ET

  • 12 pm – 10 pm ET

You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.

This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.

Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!

Benefits & Perks:

Our benefits aim to support a life well lived, both at and away from work.

With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.

How to Apply:

There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated.

We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.

If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule.

We aim to make an offer and have this person start by May.

We appreciate your consideration in having Nathan James be part of your career.

Our open conversation starts with this post. We look forward to hearing from you.