Community Lead


Remote, Work from Anywhere

March 25, 2022

Rocket.Chat is looking for a leader with proven experience in developer community building, engagement and growth to help drive our community strategy and lead the community team.

A data-driven mindset is a prerequisite together with a results oriented attitude. Prior experience in open source communities and product led growth organizations is a must.

This role reports directly to our VP of Marketing & Community.

Your skills

  • Proven industry experience in driving community engagement and growth.

  • Domain expertise in community management, developer relations and developer marketing.

  • Strong empathy and passion for community and customer success.

  • Experience building and managing high performing teams that are focused on impact. Ability to inspire and guide the team.

  • Ability to build key relationships with global champions of Rocket.Chat within the organizations of our community and customer base.

  • Exceptional communicator – both written and verbal; in English

  • Ability to work independently and concurrently on multiple efforts.

  • Adaptive and resourceful to overcome obstacles and thrive in a rapidly changing environment.

  • Good learner – ability to grasp deep technical concepts quickly.

  • Problem Solver – ability to devise sensible solutions to problems.

What you’ll do

  • Develop (and support the execution) of a community strategy that aligns with and supports business objectives.

  • Build and manage a data-driven, high performance community team.

  • Create guidelines for community management to ensure continued outstanding developer experience.

  • Build our developer relations program, from the ground up, to enhance developer advocacy and evangelism.

  • Implement multiple developer marketing initiatives that grow developer awareness and usage of Rocket.Chat.

  • Establish and execute developers / users training and certification programs to improve overall community engagement and growth – working with education professionals and technical teams.

  • Adapt and extend existing community health and community growth analytic metrics to measure community growth progress; establish sub metrics for measurable team-wide performance and progress that align with company OKRs.

  • Implement and support the execution of various strategic initiatives such as events, podcast, blogs, community VIP program, live streams and contributors program.

  • Extend and build new partnerships between Rocket.Chat and other well-known global open source communities.

  • Monitor latest community management and product led growth trends, evaluate and adopt the best practices and tooling to increase community and company staff engagement.


Wherever you are our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable, so if you are remote or working from our office in Porto Alegre (Brazil) you’ll receive a set of benefits to improve your work experience! They include a flexible schedule, multicultural environment with colleagues in over 30 countries, a vibrant company culture, remote work as you wish, unlimited Paid Time Off, language and tech courses and more!

About Rocket.Chat

Today one of the largest open-source projects in the world with more than 1000 developers, Rocket.Chat has advanced as a platform that empowers people to collaborate with others, while empowering individual teams to fully customize their platform to meet their unique needs.

Ranked among the 100 Most Transparent Tech Companies of 2021 by The Org, Rocket.Chat lives by its core values of dreaming, owning, trusting, and sharing (or as we call them, our DOTS!), taking being open beyond the product into the Rocketeers’ daily lives!

As Rocket.Chat we believe in reconnecting the world, one conversation at a time! See yourself in that? So apply now!