Ciox Health

Coding Support Specialist

Ciox Health

Remote, US

March 26, 2022

At Ciox Health, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you’re looking to make a difference in the lives of many, please join the Ciox Team!

In this position you will be responsible for supporting Coding Operations leadership to create learning and training content at project and clinical coding subject level for Risk Adjustment Coding department. The purpose and goal are to achieve coding accuracy set forth by client SLA’s as well as improve overall coding performance for onshore/offshore coding and auditing staff. Provides decision support to coding management team members with reporting, project level analysis, staff level analysis.


  • Reconciliation of Invoices monthly

  • Maintain internal coding policies and procedures to ensure compliance, coding consistency and up to date coding practices.

  • Assist with management of coding KPI of Coding department

  • Conduct research and gather/request information (internal and external) relevant to given assignment.

  • Distribution of standard documents and reports (hardcopy and electronic), including keeping an organized file for record-keeping.

  • Ability to multi-task and handle heavy workload while keeping organized. Able to switch between tasks as needed depending on urgency.

  • Create new accounts, as need. Project Access and removal. Password resets. Audit rate adjustments (high during Onboarding)

  • Verify coder credentials are in good standing with AAPC/AHIMA. Notify Ciox coder/auditors and vendor management of upcoming renewal date.

  • Assist with maintaining dept. shared drive resource

  • Add/Remove staff to corporate account & webinar access. Ordering ICD-10 books for supervisors (yearly).

  • Assist with the onboarding and offboarding of staff

  • Execution and reconciliation of reporting to support business

  • Manage/Update department information/metrics as needed

  • Additional duties as assigned and needed


  • Ability to work with data and reports

  • Flexible personality, ability to adjust output to achieve best results

  • Ability to work with multiple team members to proactively find solutions

  • Delivers excellent client service and Ciox core values to all members of Ciox team

  • Ability to analyze data to determine the root cause of identified quality/production concerns

  • Ability to work in a fast-paced production environment while maintaining high quality

  • Must be able to follow instructions, meet deadlines and work independently.

  • Excellent written and verbal communication skills, ability to work in a remote environment, and time management skills.